At Flexyhood, we need you to be absolutely happy together along with your purchase. If for any purpose you want to go back to an object, please observe the tips mentioned below.

Return Process

• Initiate a Return: To request a return, please contact our customer support at support@flexyhood.store within 30 days of receiving your order. Be sure to include your order number, the item(s) you wish to return, and the reason for the return.
• Return Authorization: Once your go-back request is approved, you'll acquire a go-back authorization e-mail with commands on the way to ship the object back. Please do not now ship gadgets without this authorization.
• Prepare Your Package: Pack the object securely in its authentic packaging, such as any add-ons or documentation.
• Shipping the Return: You are accountable for the go-back delivery prices until the go-back is because of a faulty or wrong object. We advise the usage of a trackable delivery carrier to make sure of the secure return of your gadgets.
• Processing Returns: Once we acquire your returned object, we are able to investigate it to make sure it meets our go-back criteria.

Refund Process

• Defective or Damaged Items: If you acquire an object that is faulty or broken, please contact us within 30 days of receiving the object. We will offer you a pay-as-you-go delivery label to send back the object and problem a complete refund or ship an alternative at no extra cost
• Incorrect Items: If you acquire the incorrect object, please notify us within 7 days of transport. We will set up for the perfect object to be dispatched and offer you a go-back label for the wrong object.
• Items Not Received: If your order has now no longer arrived within the anticipated transport timeframe, please contact us. We will work with the delivery provider to find your bundle and clear up the problem.
• Order Cancellations: If you desire to cancel your order, please contact us as quickly as possible. If your order hasn't been processed or shipped, we are able to provide a complete refund. If the order has already been shipped, please observe our go-back method when you acquire the object.

Window Return

At Flexyhood, your satisfaction is our top priority. We apply a 7-day return policy from the date of receipt, applicable to products that have not been used, have not been washed, and still have their original tags and packaging intact.

Conditions of application:

• The product must be new, with no signs of use or damage by the user.
• Returns are only applicable to domestic orders.
• Customers need to provide a purchase invoice or order code for support.
• Shipping costs for the return process will be paid by the customer (except in cases of Flexyhood's fault, such as delivering the wrong model, wrong size, defective goods, etc.).
• Note:
  After exceeding 7 days from the date of receipt, Flexyhood will refuse to support product exchange or return.

Refund Timeline

Refunds may be processed within 7 enterprise days when we acquire and investigate the back object. The refund may be credited to the authentic price technique used for the purchase. Please note that it could take extra time for your financial institution or credit card corporation to put up the refund on your account.

Contact Us

If you've got any questions or want help with a go-back or refund, please reach out to us:

Email: support@flexyhood.store

Thank you for purchasing at Flexyhood! We admire your enterprise and are right here to make sure you've got a pleasing purchasing experience.